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One of the touchiest questions that comes up around hiring an entertainer is "What is your cancellation policy?" If your child gets sick or something unexpected happens and you need to cancel, it's important to know how the entertainer handles the situation.The Golden Rule is to give the entertainer as much advance notice as possible so he can replace your gig with another one. This speaks to general courtesy, but often when you hire an entertainer, you will sign a contract that spells out specifically the entertainer's cancellation policy and you need to read this carefully to understand what will and will not be refunded and in what time frame.
In addition to the Golden Rule, make sure to communicate with your entertainer in advance of the party, to make sure both you and your entertainer are set with all the details. On the flip side, there is the rare instance when the entertainer needs to cancel. Imagine the magician you arranged for your child's party has the flu and calls to cancel the day before. Sounds like a nightmare, right? This is where having a Plan B is important. You should run through this scenario with your entertainer, find out if they have ever had to cancel at the last minute and what arrangements they have made -- from refunding money to finding a replacement.
One of the many advantages of booking your entertainment on GigMasters is that you can turn to our friendly Customer Specialists for help in finding a replacement in this unfortunate circumstance.They pull out all stops to make sure that our clients are never left in a bind. And, our GigMasters Buyer Protection ensures that you don't lose your deposit.
Have you ever had to cancel your child's entertainment? Or, has an entertainer ever canceled before your child's party? How was it handled? Did it all work out in the end? Share your story with us below!
Lisa Kothari is America's trusted kids' party expert!