Jesse B Good

Motivational Speaker from Las Vegas, NV - Will travel up to 3000 miles
MEMBER SINCE 2019
  ACCEPTS ONLINE PAYMENTS

$1000 - $5000 per event
  ACCEPTS ONLINE PAYMENTS
About
How would your company be different if every employee...

...delivered the same quality of customer care as your best service provider?
...felt motivated to make each experience special for every customer?
...understood the lifetime value of your buyers, and then worked to make each customer happy?

At Aprendey, we help your people acquire relevant interpersonal skills to improve lives and business results. Our best-in-class skill development courses include leadership, customer experience, and interpersonal communication. We help organizations drive rapid, sustainable, and measurable change in performance to maximize employee engagement, multiply customer relationships, and improve bottom-line results.

Jesse B Good is the CEO of Aprendey, the People Skills Academy for Business Performance. With decades of hands-on expertise in client relationship management, he has facilitated more than one million customer service experiences. Blending his personal experience with behavioral science and generational studies, Jesse helps organizations build more relationships with more customers who are more loyal, that are spending more money more often, leading to more personal recommendations and more profit. He is the author of the book, Happy to Help: Lessons Learned Serving One Million Customers, and has appeared in various trade publications and industry podcasts. Jesse has worked as a speaker, trainer, and consultant with small business owners, international organizations, and Fortune 500 companies from Adobe to Zions Bank.

Clients who have implemented Jesse's customer-centric solutions report consistently earning MORE…

MORE ENGAGEMENT - As much as 40% improvement in employee performance
MORE RELATIONSHIPS - Customer growth over 25%
MORE SPENDING - Twice as much per customer transaction
MORE REFERRALS - 50x the impact of regular advertising
MORE PROFIT - Six-fold ROI

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Speaking Presentations

WORD OF MOUTH SERVICE: THE ARE OF CREATING REMARKABLE CUSTOMER EXPERIENCES

Ask anyone what the most effective mode of marketing is. Most will say word-of-mouth. Many of those same people are focusing on how they can acquire new customers through traditional means rather than building a word of mouth campaign.

Word of Mouth Service is an entertaining, educational, and engaging experience that teaches everyone from leadership to front-line employees specific actions for building a word of mouth customer service strategy.

Loaded with real-life examples, current research and data, and personal expertise in serving more than one million customers, this session offers keys for designing remarkable experiences.


THE NEXT GENERATION OF CUSTOMER EXPERIENCE: CREATING A CROSS-GENERATIONAL CULTURE OF CUSTOMER CARE is a research-based approach combining current customer service trends with behavioral psychology, generational studies, and social science solutions to inspire and enable service providers to deliver their best. This presentation focuses on utilizing the Intrapersonal, Interpersonal, and Extrapersonal forces to offer better customer experiences, maintain a culture of service performance, and boost personal recommendations from customers.

SUCCESS IS THE NEW SERVICE: KEYS TO ENGAGING CUSTOMERS IN THE ATTENTION ECONOMY is designed to help individual contributors, leaders, and business operators understand the definition and implementation of Customer Success. Participants learn to understand the needs of customers to help adopt product usage, maximize the value of customer purchases, and achieve desired outcomes--which in turn propel revenue growth through higher renewal rates, expansion opportunities, and customer advocacy.

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Here is what his clients are saying:

"When Jesse talked about what it costs a business to lose a customer, our Support Reps cheered. It was a big 'Hoorah' moment for our team, and a great reminder of the contribution we make by resolving customer complaints every single day."

Daniel Brewer
Account Manager
Microsoft
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"I loved Jesse's presentation! His advice was spot on, and I loved the engagement with the audience. It's always refreshing when you can relate the information back to real life stories."

Erica W
Event Planner/Employee Satisfaction
Apex Systems
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“Jesse's presentation was insightful, humorous, and engaging. He's given me tangible actions to use. I have a page full of notes of things I want to begin implementing right away.”

Roger Mendez
Customer Success Program Manager
Cisco
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"The training was very relevant for anyone in a customer-focused role. Jesse made compelling points with strong content and the data to back it up. His presentation was entertaining, energizing, and thought-provoking."

Lincoln Selk
Insurance Broker
Caliber Select Insurance
(more)
Gold Member
Responds quickly to client requests
PAST EVENTS
FUTURE EVENTS
GIGMASTERS VERIFIED BOOKING
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2019
Sep
25
Aprendey
Salt Lake City, UT
12:00 PM - 12:00 AM
2019
Sep
24
Aprendey
Salt Lake City, UT
12:00 PM - 12:00 AM
2019
Sep
19
Microsoft
Seattle, WA
8:00 AM - 4:00 PM
2019
Sep
10
Aprendey
Salt Lake City, UT
8:00 AM - 4:00 PM
2019
Aug
29
BTMWW
Salt Lake City, UT
2:00 PM - 4:00 PM
2019
Aug
20
Microsoft
Seattle, WA
8:00 AM - 1:00 PM
Motivational Speaker
Keynote Speaker
Inspirational Speaker
Public Speaker
Business Speaker
Corporate Speaker
Author
Educational Speaker
Proms
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Wedding Ceremonies
Wedding Receptions
Engagement Parties
Family Reunions
Rehearsal Dinners
Please note Jesse B Good will also travel to North Las Vegas, The Lakes, Henderson, Blue Diamond, Boulder City, Jean, Indian Springs, Overton, Dolan Springs, Moapa, Logandale, Tecopa, Pahrump.
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