booking vendors

• Can I pay a deposit and/or balance on The Bash website?▼ ▶

  Yes, absolutely! Over 60% of our vendors accept online payments through The Bash. If you and your vendor agree that you'll be paying online, login to your Control Panel to get started.

  If you haven't already completed the booking, click the "book now" button next to the vendor you selected, and follow the payment instructions. If the vendor is already booked and a payment is due, click the "pay now" button and follow the instructions.

  If you are not prompted to make payment, it may mean that your vendor is not enrolled in online payments. Please contact the vendor or email our team at info@thebash.com for more information!

• Can I pay a deposit and/or balance to The Bash over the phone? ▼ ▶

  Yes, absolutely! Please contact us (866-342-9794) if you prefer to pay over the phone. You can also pay online through our safe and secure payment system.

• Can I tip my vendor through The Bash?▼ ▶

  Sorry! At this time, only deposit and balance payments can be processed online through The Bash. Please discuss tipping and preferred method of payment with your vendor directly before your event.

• Do all vendors require a deposit payment to secure the booking?▼ ▶

  Deposits, whether refundable or non-refundable, are standard procedure for securing live entertainment and services. If your vendor requests a deposit payment, we highly recommend discussing it with the vendor and having a contract (which clearly states the terms and conditions of your agreement) before making the deposit and/or balance payment. Some deposits will be listed as 'due at the time of booking' or by a certain date.

• Does The Bash provide contracts?▼ ▶

  Yes! The Bash does provide optional contracts for you and your hired vendor.* If you are interested, please ask your vendor to generate a contract on your behalf. We will also email you and your hired vendor a pre-event checklist before your event.

  This checklist will help to discuss important details about your upcoming event so please be on the lookout (is there a rain date?!)! 

  *At this time, contracts are unavailable for our transportation vendors.

• How do I change the details of my event?▼ ▶

  For events that have already been officially booked through The Bash, changes can only be made by one of our Account Specialists. This can include updates to time, date, location, performance rates, etc. Please contact us at info@thebash.com to inform us of any changes that need to be made. We will then confirm the that changes have been authorized by both parties (planners and vendors).

  If your event has not been officially booked, you are able to make changes by logging into your account and clicking the pencil icon located in the upper right-hand corner of your event information.

• How do I hire a vendor I contacted on The Bash?▼ ▶

  Hiring a vendor on The Bash couldn't be easier! Log in to your Control Panel and you'll see your upcoming events at the top of the page. There will be a "book now" button next to each vendor that provided you a quote. Click the "book now" button for the vendor you would like to book and follow the instructions on the following page.

  If you have any questions on how to confirm your booking through The Bash, please contact us at info@thebash.com.

• I booked a vendor, how do I notify other vendors and close my search?▼ ▶

  When you book a vendor, all other vendors listed on that request will be notified that you have made your selection. If you have more than one event request in our system (you have one GIG ID# per request), you can close any other requests through your account by logging into your account and editted your search by clicking the pencil icon in the upper right hand corner of your event details.

  Once you click this pencil icon, you can close your search or cancel it. If you have any trouble or need assistance, please contact us at info@thebash.com and we will be happy to help update your event accordingly!

• I received a quote but did not setup an account. How do I log in?▼ ▶

  Good news! If you entered your event information on The Bash and received a quote, you have an account. Your account information will be located in confirmation email you received upon submitting your request, or, you can reset your information by following the 'forgot password' prompt on our login page.

  If you have trouble accessing your account, please contact us at info@thebash.com and we will get you into your account in no time!

• If I cancel with a vendor after paying a non-refundable deposit and/or balance, do I get my money back?▼ ▶

  It depends! If the event is cancelled or postponed and a non-refundable payment has been made, it would be up to the vendor to issue a refund, partial refund, or apply the payment to a future date. Before processing any payments, we recommend discussing options with your vendor directly!

  Please review our Event Protection Policy for more information.

• I'm ready to hire a vendor. What do I do?▼ ▶

  Congratulations! The first thing we recommend is to email or call the vendor you want to hire to confirm they are available for your event on the specified day and time (especially if you received the quote more than a few days ago). Please be sure that the quote you see on your account reflects the rate that was agreed upon. If the quote does not match, don't worry, we can help get that updated for you! Please contact us at info@thebash.com.

• My vendor cancelled on me, what do I do now? ▼ ▶

  Don't panic! We have your back. Please contact us as soon as possible to notify us of the cancellation. We will work out the details of the cancellation and the status of any payments processed through The Bash. We are here and ready to help you locate a replacement vendor if you need one! Please reach out to us at 866-342-9794 or info@thebash.com.

• My vendor wants me to process payment directly to them, outside of The Bash. Is that allowed?▼ ▶

  Yes, you are able to process payments to vendors directly. Please note that The Bash can only guarantee payments made through our payment system. Any payments made outside of The Bash are not covered by Our Guarantee.

• What is The Bash's guarantee?▼ ▶

  Every event booked through The Bash is covered by Our Guarantee. It's our way of letting you know that your event will be handled with care. The three components of the Our Guarantee are Vendor Assurance, Event Protection, and Hands-On Support.

  Vendor Assurance: With verified client reviews and ratings our system ensures vendors are held to the highest standard of professionalism.

  Payment Security: Payments made through The Bash are secure and reinforced by our 100% money-back promise. Whether it's a deposit or the full balance, you'll never lose a payment made on The Bash if a vendor cancels.

  Customer Support: Need help finding the perfect vendor for your event? In search of a last-minute replacement? Our dedicated Account Specialists are just an email or phone call away!

  To learn more, please visit: https://www.thebash.com/guarantee

• What types of payments are accepted on The Bash?▼ ▶

  All payments made through The Bash are in US Dollars (USD) and we accept Visa, Mastercard, Discover, and American Express. Gift cards are not accepted as a form of payment.

  If you have any trouble processing your payment, please contact us at info@thebash.com.

• Will I receive a receipt for my payment made through The Bash?▼ ▶

  Yes! We will email you a receipt when the payment has been completed. If you need a copy of your receipt or would like the receipt sent to another email, please contact us at info@thebash.com.