We had a signed contract and they never showed. Their excuse was that they put it down for a different date and that they were 2 hours away so they'd never make it in time. We received a very vague apology and were told that we would get our deposit back. Very unprofessional and really put a damper on our event. Never again.
All of our rates include everything. No hidden fees, travel fees, setup or teardown fees. Simply put you pay for what the quote is for.