Dr. Gerald (Gerry) Blumenthal, Industrial Psychologist, Best-Selling Author, Mechanical Engineer, highly successful businessman and award-winning public/comedy speaker (Toastmasters International) has been captivating audiences around the world with his different presentations. He is a Professional Member of the National Speaker Association. As a keynote and education guru he has spoken on many different subjects in the UK, Australia, South Africa and the USA. He has appeared on numerous radio and TV shows. Dr. Gerry has developed a series of dynamic talks/slide shows -from CUSTOMER SERVICE to basic courses in HANDWRITING ANALYSIS to the capture of infamous serial killers via their handwriting, and the use of handwriting analysis in jury selection and forensics. He wants to share it all with you and your people. So get ready to learn what makes people tick. His presentations include:
1) ENHANCED SALES VIA TOP-NOTCH CUSTOMER SERVICE.
In 1970 Dr. Gerry Blumenthal founded and operated Sembel-it a DYI furniture company using the proceeds of the sale of his car. By 1980 the company had over 500 employees, 37 retail outlets and a large manufacturing facility.
In 1986 Gerry, as a new immigrant to the USA founded Evaluation Systems for Personnel (ESP) one of the first companies to begin mystery shopping in the USA. Subsequently, he became the first company to evaluate an entire airport. Some of his airport clients include Atlanta (the largest in the world), both Houston airports, Nashville, Dallas Fort Worth, New Orleans and Detroit.
He acknowledges that a lot of his success is due to his insistence of top notch CUSTOMER SERVICE. His novel presentations of top notch customer service, aided by his Industrial Psychology and Mechanical Engineering backgrounds have thrilled audiences wherever he goes.
2) Dr. Blumenthal has just completed a training manual titled - MOTIVATION -The Key to Top Notch Sales & Customer Service.
Endorsements:
Gerald was always available to discuss better customer service techniques in his training programs. I had. It was a pleasure working with him and always a professional experience. His training was top-notch.
David Barnett (storage Company) ******@*****.*** (Proguard).
Very experienced & professional. Gerry has lots of patience, listens and answers all questions thoroughly. He did a complete evaluation of our staff and performed the recommended training and help needed. Our Staff gained lots of knowledge and their performance improved greatly.
Aaron Schein (Banking) ******@*****.***
Over the years our banks have used Dr. Gerry Blumenthal's customer service presentations and training programs with great success. Our management, officers and employees always look forward to his unique style. The retention level by the participants is amazing, resulting in marked improvements in our overall customer service. I am very pleased to recommend him to any organization who would like to improve its image.
Mike Hatton (Banking) M.H******@*****.***
I'm pleased to provide a letter of recommendation on behalf of Dr.Gerry Blumenthal. His training programs enabled us to increase our leasing techniques. Gerry is a true professional and a pleasure to work with.
Chris Chumley (Property Management) ******@*****.***
Gerry Blumenthal invested considerable effort and time in the development of this program. He has demonstrated great flexibility, cooperation, diligence and professionalism in meeting the needs of the Houston Airport System
Rand W. Goodman (Airports) Randy.G******@*****.***>
3) Having started two very successful business (virtually from scratch) Dr. Blumenthal has assisted many individuals and companies to regain stature and profitability in the market place.
4) Because of his background in public speaking (and winning many humorous speaking awards) Dr. Blumenthal enjoys helping individuals develop confidence and style in addressing an audience. He has special rates for this sector of his services.
5) Dr. Blumenthal has studied the empirical science of handwriting analysis for over 35 years. What started out as a hobby has made him a much sought after speaker on the subject. So, if your group is interested in something different, Dr. Blumenthal has a wonderful slide show about serial killers and their handwriting. (FYI he has just published a book on the subject).