This company isn't very attentive and honest with you. I was not aware that they do not give you the name and contact info of your service provider/vendor until two weeks before your event!. They are a company that contracts out, I was not aware of that either. I wasn't given the name and contact info for my videographer for my wedding until 1 week before my event, which was unacceptable. I wanted to know who will be servicing my event to ensure they're a good fit. The reason I gave them a 3 overall is because the videographer I hired turned out to be great! With tons of experience. She arrived to my event on time and delivered professional services.